Shipping & Returns

Shipping & Returns

Shipping Information

At TheFiftyLab, we strive to provide efficient shipping and delivery services. Orders are typically delivered within 2-5 business days. Once your order has been processed, you will receive an email notification with your order confirmation and a tracking number, allowing you to easily track your shipment status.

While we do our best to meet the estimated delivery times, please note that in rare cases, shipping may take longer due to factors beyond our control, such as:

  • Remote Locations – If your delivery address is in a rural or remote area, shipping may take longer.
  • Weather Conditions – Unexpected or severe weather conditions (e.g., storms, floods) may impact delivery times.
  • Customs Procedures – For international shipments, customs inspections may cause unforeseen delays.
  • Peak Seasons – During high-demand periods (e.g., holidays, special events), delivery services may be busier, leading to potential delays.

In these situations, we appreciate your patience and understanding as our carriers work to deliver your order safely. While delays can happen, rest assured that our team is doing everything possible to minimize disruptions.

If you experience a shipping issue or would like to check your order status, feel free to contact us at hello@thefiftylab.com. We’ll be happy to provide updates on your order.

Updating Shipping Information

We understand that mistakes can happen or that you may need to update your details. If you need to change your shipping information (e.g., address, contact details), please note that we only accept changes within 30 minutes of placing your order. After this time, your order is usually already being processed, and modifications may no longer be possible.

If you need to update your shipping details, please contact us as soon as possible at hello@thefiftylab.com. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been shipped.

Refund Policy & Guarantee

At this time, TheFiftyLab does not accept returns due to technical reasons. However, if you are not satisfied with your product or have changed your mind, we offer a full refund on your purchase under our 100% satisfaction guarantee. This policy applies to all customers, provided that the refund request is made within 30 days of receiving your order.

Please note:

  • Shipping fees are non-refundable.
  • A processing fee of $5 USD/AUD/CAD/EUR will be applied to each refund.

Gift Cards

Gift cards cannot be returned or refunded. If you have any questions regarding your gift card, please contact us at hello@thefiftylab.com.

Final Note

We are committed to providing the best service and ensuring your satisfaction. If you have any questions or need further assistance, feel free to reach out to us at hello@thefiftylab.com. We’ll get back to you as soon as possible.